This privacy policy explains what personal information (also called “personal data”) Pythian collects from you, when you visit our website or otherwise interact with us, why we collect it and how we use it. We also explain the choices you have, so that you can exercise the rights to your personal information, as well as the impacts of choosing not to disclose certain information.

This privacy policy is provided in a layered format so you can click through to the specific areas set out below. You can also download a PDF version of the policy.

Who we are and how you can contact us

Pythian is made up of different legal entities: Pythian Services USA Inc., Pythian Services Inc., Agosto LLC., Pythian UK Limited, Pythian Australia Pty. Ltd., Pythian India Private Limited, ManageServe, Inc. and ManageServe Technologies (India) Private Limited. “Pythian” or “We” includes all these companies.

If you have any questions about this privacy policy or concerns related to your personal information, or if you wish to report any suspected privacy breach, please contact our Privacy Office by:

• sending an email at privacy@pythian.com or
• sending a letter to
  Pythian Services Inc.
319 McRae Avenue, Suite 600
Ottawa, Ontario, Canada  K1Z 0B9

We do not have a dedicated phone extension number for privacy matters, but we will respond to your emails in a timely manner.

Information covered by this privacy policy

Pythian is a Business-to-Business organization. This means that we offer services to companies and not to individuals. However, Pythian may collect information from you as an individual in connection with services we offer to a company you work for, or when you interact directly with us, whether as a representative of a company that is a Pythian customer or as a job applicant or as an individual interested in obtaining information that Pythian offers on its website. In any of these events, Pythian collects your personal information in the role of a controller. For the avoidance of any doubt, this privacy policy does not apply to the extent we process personal information in the role of a processor on behalf of our customers.

This privacy policy applies only to personal information. Personal information is any information relating to an identified individual or that can be used to identify an individual. Pythian collects personal information only as necessary to operate its business and provide you with services.  Personal information protected by this privacy policy is information about a natural person (also called a “data subject”). In many instances the only information we collect about you is limited to name, work phone number, work email address and work address (“Business Contact Information”). In some jurisdictions, Business Contact Information constitutes personal information.

Personal information that Pythian collects from employees in connection with their employment is subject to Pythian’s employee privacy policy, so this privacy policy does not apply to that specific collection. Our website may contain links to services or products of third parties. If you use those links and provide personal information to those third parties, this privacy policy will not apply.

If identifiers are removed from the personal information so that you can no longer be identified from that information, then the data is said to be anonymized and it is not considered personal information. As such, anonymized information falls out of the scope of this privacy policy. Examples of anonymized information include, for example, demographic information without identifiers, blind information about how you use our services and about the transactions you perform using our websites or services and other information obtained through your access to or use of our websites that does not identify you personally. 

Personal information we collect and how it is collected

Pythian collects personal information from job applicants, business contacts within potential client organizations, employees of existing Pythian customers, visitors to Pythian offices and website users. Depending on the nature of your interaction with Pythian, Pythian may collect, in addition to collecting your contact details (name, email address and phone number), additional information, as described below.In any event, we will not collect from you more than the information that is necessary for us to provide you the services you are requesting. We may collect from you or about you the following kinds of personal information, which we have grouped in the following categories:

• Business Contact Data
• Job Applicant-related Data
• Usage Data
• Marketing and Communications Data

We provide a detailed explanation about the above here.

We may collect this personal information either directly from you or indirectly through cookies or third parties.