QAD reduces downtime with Chrome Enterprise Grab And Go

Customer Success

QAD reduces downtime with Chrome Enterprise Grab and Go

QAD was experiencing serious amounts of downtime due to a lack of IT resources for its 31 offices around the world. Pythian helped QAD “go Google” by implementing Chrome Enterprise tools to support their dynamic team.

Overview

QAD
Industries
Information Technology
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Since 1979, QAD has supported manufacturing companies by providing them with full-featured ERP software. QAD was experiencing downtime due to a lack of IT resources for its thousands of employees around the world. While traveling, employees who needed a device or who needed laptop repair were experiencing lost productivity while they waited for help. Since QAD prides themselves on having a helpful IT department, this process did not help them achieve that mission.  

QAD needed a solution that would enable their employees to get online and productive faster. They needed to increase Chrome adoption to improve device and data security without purchasing large amounts of technology and software. 

Pythian, the go-to partner for Grab and Go by Google, helped QAD “go Google” by implementing Chrome Enterprise tools to support their team. 

What we did

  • Placed Grab and Go racks with Pixelbooks in high-traffic offices 
  • Decreased the time required to provision a loaner allowing employees to simply grab a device and go 
  • Saved hours in necessary software installation time 
  • Enabled employees to extend their Pixelbook loan with self-service capabilities
  • Increased security due to remotely managed security applications via Google Admin console

Technologies used

  • Chrome Enterprise
  • Google Workspace (formerly G Suite)

Key Outcomes

Grab and Go solves a key problem in terms of checking out devices. It helps remove IT from the process, so people can avoid the downtime that happens when they’re waiting for a laptop.

– Scott Lawson, Director of IT Architecture, QAD


Increased productivity 
across the organization due to QAD employees being able to get to work in minutes, instead of hours 


Enhanced security 
due to remotely managed security applications via Google Admin console 


Increased adoption 
of Chromebooks by giving employees the chance to try out Chrome OS 


Saved hours 
in software installation time

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