Pythian helps Nordion reduce monitoring & support costs

Customer Success

Pythian helps Nordion reduce monitoring and support costs by $850,000 per year

In the nuclear medicine business, time is of the essence. Nordion turned to Pythian to ensure around-the-clock availability of its mission-critical Oracle  systems.

Overview

Unlike vaccines, medical isotopes can’t be stockpiled; their short half-lives render them ineffective in days or even hours. Nordion’s products must arrive exactly when they are needed, any system downtime could result in missed shipments and lost business—and profoundly affect the lives of those depending on isotopes for advanced medical care.   

Nordion’s systems are as scrutinized as the products themselves—they must be highly reliable and secure to comply with regulations—and limit access to sensitive patient data. With no database administration resources of its own, Nordion relies on the capabilities of external partners to keep its systems up and running.   

When response times started slipping to hours instead of minutes, Nordion called on Pythian to provide the support it needed.   

What we did

  • Provided remote database administration for Nordion’s ERP environment   
  • Delivered immediate hands-on expertise and business-planning support  
  • Resolved recurring incidents that had been leading to user dissatisfaction and unnecessary business risk  
  • Streamlined Nordion’s processes and support structures 

Technologies used

  • Oracle E-Business Suite  
  • Oracle Database   
  • Oracle Real Application Clusters  
  • Oracle Data Guard  
  • Oracle Recovery Manager

Key Outcomes

Pythian is the little tugboat among the big tankers—it has the agility to turn around quickly and get the job done. And as they gained more and more experience with us, our only question was: why would we ever even consider staffing DBAs internally

– Ian Beaulieu, DBA Manager, Nordion

0% increase

in system uptime

$0 reduction

in annual support costs

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