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Customer Success

Building technology that radically simplifies the way families connect with sitters they love

When container management became a headache for Sittercity, the company moved to Google Cloud Platform, using Google Kubernetes Engine and Google Cloud machine learning tools to automate and improve key business processes.

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Overview

Sittercity

 Industries

Childcare

Locations:

Chicago, IL

With as many as 1,500 new sitters signing up every day, Sittercity needed a more scalable infrastructure. Using Kubernetes to manage Docker containers solved part of the problem, but Sittercity’s IT staff still had to manage the Kubernetes clusters in the cloud, including provisioning virtual machines (VMs) and solving networking and configuration challenges. 

What we did

Sittercity worked with Pythian (formerly Agosto), a Google Cloud Premier Partner and recipient of the Google Cloud 2016 Americas Partner Award for Google Cloud Platform (GCP) Customer Success, to plan and execute a lift-and-shift migration to GCP that did not require any changes at the application level. Pythian helped move 3TB of photos and customer data to GCP, while Pythian’s Google Cloud sales team recommended using preemptible VMs to reduce costs without sacrificing application stability.

 
 
 

Technologies used 

  • Google Cloud
  • Kubernetes
  • Machine Learning
  • Workspace

Key Outcomes

 
  • Gives parents a better customer experience and sitters a more efficient process
  • Automates quality control for sitter photos with a high degree of accuracy
  • Frees up two-thirds of sitter review team for more strategic, customer-focused work
  • Reduces cloud hosting costs by 60 percent
  • 40 hours a week saved in container management

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