Pythian makes critical applications highly available and reliable on the cloud for Australian Red Cross

"Pythian offered multidisciplinary resources and a market-leading consumption-based, flexible services offering that allowed us to maximise the use of time. Their model meant that we paid only for the time we used, yet had access to top experts with very deep technical expertise when we needed it.”


Business Need

Australian Red Cross needed to ensure high availability for their critical systems that perform transaction processing of data for all major services–including services for donors, volunteers, students and clients–while reducing operational costs. And the best way to meet this goal was to take advantage of the lower operational costs and high availability capabilities afforded by the cloud. Because the organization had already adopted AWS as their platform of choice, they needed an experienced SQL partner that could expertly move their applications and databases to virtual machines (VMs) on AWS EC2. The right partner would ensure they had a stable environment, while achieving higher database availability, converting Capex to Opex, and enabling faster deployment of applications for scalability. The Red Cross chose Pythian because of their extensive practical experience with the latest database technologies, including SQL Server and AWS, and their existing track record of maintaining reliable, scalable and stable cloud environments. Gaining this stability would enable them to take advantage of features and functionality to maximise use of technologies being deployed.

We Provided

Australian Red Cross’s Enterprise IT Applications team initiated this project to upgrade and migrate critical business applications and their associated databases to the cloud. The primary platform to be migrated was the Pivotal CRM (customer relationship management) system; followed by the data warehouse, content management systems, HR, and utility databases. The organisation’s enterprise applications were already running on and are certified to run on Microsoft SQL Server. The Red Cross already had a direct link to AWS data center in Australia, which made data transfer easier to stay with AWS over other cloud providers. SQL databases were upgraded from 2005 and 2008 instances into SQL 2016 and standardised across the board, which resulted in a performance improvement out of the box, better access to data and newer features, and better security. Pythian took advantage of AWS Availability Zones to configure database servers across different geographic locations to ensure high availability of critical data. Pythian also helped them create a separate, more reliable and cost-effective user acceptance testing environment. Pythian was able to bring together resources with expertise in database management, project management and cloud consulting. And through Pythian’s managed services for SRE Windows offering, The Red Cross had 24/7 access to site reliability engineering resources through a unique follow the sun model. Pythian reviewed and documented client business and technical requirements and expected benefits. They then analysed existing infrastructure and developed database consolidation, upgrade and a strategy for migrating to the cloud. Finally Pythian implemented the strategy into operations. Pythian provided these services to ensure optimal performance of the new AWS environment:
  • Provided EC2 configuration
  • Advised on storage, technology and power requirements
  • Performed installation, configuration and migration (with client team) of SQL 2016 in a high-availability environment on AWS
  • Performed installation, configuration and migration of Reporting Services in AWS
  • Created PowerShell scripting to take SQL backups to Amazon S3
  • Implemented new SQL 2016 features (e.g., Resource Governor for Disk iops)
  • Project managed the build to specifications, consolidation, upgrade and migration
  • Provisioned Business As Usual services including ongoing monitoring, maintenance and management


Australian Red Cross has experienced a significant return on investment as a result of the work done by Pythian’s SRE and SQL teams in the form of reduced licensing costs, consolidated and stabilised servers, higher availability of data for their critical applications and increased general processing speed. Since the new cloud platforms has been in place, the Red Cross has been enjoying measurable cost savings. They have also experienced critical benefits such as stability and general speed of processing, which has created a more positive experience for users of their business applications.


  • Pythian's SQL Server and Amazon Web Services expertise
  • Pythian cloud services
  • Microsoft SQL Server Data Migration Assistant for SQL 2016
  • Microsoft PowerShell for backup management
  • Microsoft PowerShell for interacting with AWS S3, AWS EC2, and AWS Identity Access Management.